B9Game Privacy Policy — How We Protect Your Data

This Privacy Policy describes how b9game ("b9game," "we," "us") collects, uses, stores and protects the personal information of users who register and use the b9game platform — including the website, mobile app, sports betting section, slots, bingo and all other services available through a b9game account.

By registering an account on b9game, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions and the Responsible Gaming guidelines, which together form the complete framework governing your use of the platform.

If you have any questions about this policy or how your data is handled, the contact details for the b9game support team are available through the platform.

1 What Personal Data We Collect

B9game collects personal information in several ways — directly from you when you register or update your account, automatically through your use of the platform, and through third-party payment providers when you make PKR transactions.

Information you provide directly:

• Full name and date of birth (used for age verification and account identity)
• Mobile number — this is your primary identifier on b9game and is used for account login, transaction confirmations and important notifications
• Email address, where provided during registration or account updates
• Identity documents submitted for verification purposes (such as CNIC), where requested by the platform
• Profile preferences, display name and any other information you voluntarily add to your account

Information collected automatically:

• Device information — type of device, operating system version, browser type and unique device identifiers
• IP address and approximate location data derived from your IP at the time of login or transaction
• Session data — pages visited, time spent, features used, bet slip interactions, game sessions and navigation patterns within the platform
• Log data — server-side records of account activity, login timestamps, failed login attempts and security events
• Cookie and tracking data as described in Section 5 of this policy

Information from payment providers:

• Transaction reference numbers and confirmation status from JazzCash, Easypaisa, Raast, bank transfer and other approved payment channels
• PKR deposit and withdrawal amounts and timestamps
• Payment method identifiers (such as a masked mobile wallet number) — b9game does not store full payment credentials

2 How We Use Your Personal Data

B9game uses the personal data collected only for legitimate purposes that are directly connected to operating the platform and serving your needs as a registered user. We do not use your data for purposes that go beyond what is described here without first updating this policy and notifying you.

• Account management: Creating, maintaining and securing your b9game account, processing login requests and enabling access to betting, slots, bingo and other platform features.
• Transaction processing: Receiving and crediting PKR deposits from JazzCash, Easypaisa, Raast and other channels, and processing withdrawal requests to verified payment methods.
• Identity verification: Confirming that users meet the 18+ age requirement and verifying identity where required during account lifecycle events such as large withdrawals or account recovery.
• Platform improvement: Analysing how users navigate the platform, which cricket and PSL betting markets are most popular, which slots and bingo features are most used — all in aggregated, non-identifiable form where possible — to improve the product.
• Personalisation: Tailoring your betting homepage to surface PSL fixtures, T20 schedules, Football leagues and Esports events that match your past activity and stated preferences.
• Security and fraud prevention: Monitoring account activity to detect unusual patterns, prevent unauthorised access, identify multi-accounting and investigate suspected fraud or abuse.
• Responsible gaming tools: Using your deposit, session and betting data to power the self-set limit tools available in your account, and to flag patterns that may indicate a need for a responsible gaming check.
• Communications: Sending transactional notifications (deposit confirmations, withdrawal updates, security alerts), platform announcements and, where you have opted in, promotional communications about bonuses and events.
• Legal compliance: Retaining records as required to meet applicable recordkeeping obligations, respond to lawful requests from relevant authorities, and resolve disputes.

3 Payment Data & PKR Transactions

B9game takes extra care with financial data. All PKR transactions on the platform are processed through encrypted payment gateways. B9game does not store full payment credentials — we receive only the reference information needed to match your payment to your account.

• When you deposit via JazzCash or Easypaisa, the transaction is processed directly through those providers' own secure infrastructure. B9game receives a transaction reference number and a confirmation of the PKR amount received.
• Bank transfer deposits involve your bank's own security protocols. B9game records the transaction details provided by your bank for reconciliation purposes only.
• Your full mobile wallet number, bank account number or card details are never stored in b9game's own databases in full. Masked identifiers (such as the last four digits) may be stored to help you identify your payment method in account settings.
• All payment data transmitted between your device and b9game's platform is protected using industry-standard transport layer security (TLS).
• Financial records are retained for the period required to meet applicable recordkeeping standards. See Section 7 for full retention details.

4 Data Sharing & Third Parties

B9game does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and other approved payment providers receive the minimum information needed to process your PKR transactions. Each provider operates under their own privacy policy and security standards.
• Technology service providers: B9game uses third-party technology partners for hosting, analytics, security monitoring and platform infrastructure. These providers process data on behalf of b9game under strict data processing agreements and are not permitted to use your data for their own purposes.
• Identity verification services: Where b9game uses a third-party identity verification provider to confirm age or CNIC details, only the information necessary for that verification is shared. Verification providers are contractually bound to handle data securely.
• Legal and regulatory: B9game may disclose personal data if required to do so by a valid legal process, court order or lawful request from a relevant authority. We will only disclose the minimum information required by such a request.
• Business transfers: In the event of a merger, acquisition or sale of the platform, user data may form part of the transferred assets. Users will be notified before their data becomes subject to a materially different privacy policy as a result of such a transfer.

In all cases, b9game takes reasonable contractual and technical steps to ensure that any third party receiving user data treats it with the same level of care described in this policy.

5 Cookies & Tracking Technologies

B9game uses cookies and similar tracking technologies on the website and in the mobile app. These are small data files stored on your device that help the platform function correctly and give us a better understanding of how users interact with b9game.

Types of cookies we use:

• Essential cookies: Required for core platform functions — keeping you logged in during a session, maintaining your bet slip, processing PKR transactions and operating secure pages. These cannot be disabled without breaking platform functionality.
• Preference cookies: Remember your settings such as language preferences, preferred sports markets (cricket, PSL, football) and display options so you do not have to reset them each visit.
• Analytics cookies: Help b9game understand how users navigate the platform in aggregate — which pages are most visited, how long sessions last, and where users encounter difficulties. This data is used to improve the platform.
• Security cookies: Support fraud prevention and account security functions, including detecting suspicious login patterns and multi-session anomalies.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use certain platform features, including staying logged in and placing bets. The b9game mobile app uses equivalent in-app identifiers that can be reset through your device's app privacy settings.

6 Data Security Measures

B9game implements a range of technical and organisational measures to protect user data from unauthorised access, loss, alteration or disclosure. While no digital platform can offer a 100% guarantee against all threats, b9game invests continuously in its security posture.

• Encryption in transit: All data exchanged between your device and b9game's servers is encrypted using TLS. This includes login credentials, PKR transaction data and all account-related communications.
• Encryption at rest: Sensitive data stored in b9game's databases — including hashed passwords and identity records — is encrypted at rest using strong encryption standards.
• Access controls: Internal access to user data is restricted to authorised personnel on a need-to-know basis. Staff with access to personal data receive regular security training.
• Monitoring and alerting: B9game's infrastructure is continuously monitored for suspicious activity, unusual access patterns and potential security incidents. Automated alerting systems are in place for rapid response.
• Password security: User passwords are hashed using secure algorithms — b9game staff cannot see your password in plain text. You are responsible for choosing a strong password and keeping it confidential.

7 Data Retention

B9game retains personal data only for as long as is necessary for the purposes described in this policy or as required to meet applicable recordkeeping obligations. Retention periods vary by data category.

• Active account data: Retained for the full lifetime of your b9game account and for a period after account closure to handle any outstanding transactions, disputes or legitimate follow-up queries.
• Financial transaction records: PKR deposit and withdrawal records are retained for a period consistent with standard financial recordkeeping requirements to support dispute resolution and audit purposes.
• Identity verification documents: Retained for the period required by the verification process and then securely deleted, unless retention is required to meet a specific legal obligation.
• Security and log data: Login logs, security event records and fraud-related data are retained for a defined period to support ongoing security monitoring and investigation of historical incidents.
• Marketing preferences: Records of your opt-in or opt-out choices are retained for as long as they are relevant to your account, to ensure your communication preferences are respected.

When data is no longer required for any legitimate purpose, b9game securely deletes or anonymises it. Anonymised, aggregated data that cannot identify any individual may be retained indefinitely for platform analytics and improvement purposes.

8 Your Rights Over Your Data

As a b9game user, you have rights in relation to the personal data we hold about you. B9game is committed to responding to these requests promptly and transparently.

• Right to access: You can request a copy of the personal data b9game holds about your account, including account details, transaction history and preference records.
• Right to correction: If any of the information we hold about you is inaccurate or out of date, you can request that it be corrected. Some corrections — such as name or date of birth — may require you to provide supporting documentation.
• Right to deletion: You can request the deletion of your personal data. We will action this request subject to any legal or contractual obligations that require us to retain certain records for a defined period.
• Right to restrict processing: In certain circumstances, you can ask b9game to limit how we use your data while a query or dispute is being resolved.
• Right to withdraw consent: Where b9game processes your data based on your consent (such as for marketing communications), you can withdraw that consent at any time without affecting any prior processing.
• Right to data portability: You can request a structured, machine-readable copy of the personal data you have provided to b9game, where this is technically feasible.

To exercise any of these rights, contact b9game support through the platform. We may need to verify your identity before actioning a data request to ensure your information is not disclosed to a third party.

9 Children & Minors

B9game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If b9game becomes aware that an account has been registered by or on behalf of a person under 18, the account will be immediately closed, any balance will be refunded to the payment method used, and all associated data will be deleted.

Parents and guardians who are concerned that a minor may have registered on b9game should contact support immediately. B9game treats all such reports as urgent and will investigate and act promptly.

Age verification may be requested at registration or at any point during account use. Failure to complete age verification within the requested timeframe will result in account suspension until verification is provided.

10 Updates to This Privacy Policy

B9game may update this Privacy Policy from time to time to reflect changes in platform features, data practices or applicable requirements. When meaningful changes are made, registered users will be notified through the platform or via the contact details on their account.

The updated policy will be published on this page with a revised "Last Updated" date. Your continued use of b9game after the effective date of any update constitutes your acceptance of the revised policy.

We encourage you to revisit this page periodically. If you have questions about any change or about this policy in general, please reach out to b9game support through the platform — we are happy to explain anything in plain language.